Tag: customer
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What do you do when product and customer success won’t play nice?
Too often, customer success and product teams treat each other like adversaries. Here’s how to fix that. What kind of relationship do you have with your company’s customer success team? I often ask product teams this question, and the answer is usually that there isn’t a relationship at all. And if there is, it’s hanging…
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You need to know when to fire a customer
We work so hard to build a customer base that we despair at the thought of ever losing one. But sometimes, your relationship has run its course, and it’s smarter to let them go. hen you build a product, you work so hard to attract those first customers. Cracking into a marketplace is difficult, and…
