Tag: Product and Customer
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Black Epics
Black Epics is a podcast dedicated to sharing the stories of successful Black Product Managers. Ronke Majekodunmi – How to build strong coalitions Tonya Edmonds – How to Successfull Vince Aidoo – The Value of Learning from Failure Ayo Omojola – Fighting Covid and Pushin Rafael Balbi Jr. – Key Learnings in Becoming a Principal…
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What is product discovery?
Product discovery is a process typically undertaken by product teams, UI/UX researchers, UX designers, UI designers and company stakeholders. The process is performed to define a problem, explore potential solutions and build a working prototype that will present value to customers. Modern product discovery and validation is essential to startup success, for example, those utilizing the outcome-driven innovation framework see an…
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What do you do when product and customer success won’t play nice?
Too often, customer success and product teams treat each other like adversaries. Here’s how to fix that. What kind of relationship do you have with your company’s customer success team? I often ask product teams this question, and the answer is usually that there isn’t a relationship at all. And if there is, it’s hanging…
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3 common product operations pitfalls
Product operations (product ops), the product management discipline’s latest way to track and understand the inputs that drive product strategy, is important. Far too long companies have had it “easy” in product development accounting, as projects were often “done” when they were shipped, and the numbers were rarely investigated more than superficially after that point.…
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How to create a minimum viable product (without code!)
“I have an idea.” It’s the most dubious phrase that comes from our teams. Why? Because if they have enough pull, we can spend hours building an idea that makes sense to that person, or even internally, and do nothing to the marketplace. I’ve seen it a ton of times in my career, someone swears…
