Too often, customer success and product teams treat each other like adversaries. Here’s how to fix that. What kind of relationship do you have with your company’s customer success team? I often ask …
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What if there were a way to figure out the problems that a project would encounter before you started work on it? With a premortem, you can do just that. If there is one constant we can count on, …
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Because the world moves so fast, product management is seldom a linear process. We can’t afford to let our thought processes be linear, either. Welcome to product calculus. Think back to your …
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There’s a difference between privacy, which is based on trust, and secrecy, which isn’t. To maximize your team’s potential, you need to foster privacy and eschew secrecy. Our mental spaces are …
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There’s a difference between privacy, which is based on trust, and secrecy, which isn’t. To maximize your team’s potential, you need to foster privacy and eschew secrecy. Our mental spaces are …
An ego-driven development process is a recipe for failure. Make sure your focus is on the customers and not yourself. Too many times I've heard this: “I know what the customer …
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